Police Impound Retrieval

• Vehicles impounded by request of a police agency, and cleared for release by the police agency, will only be released to the registered owner.  If the registered owner wishes to designate someone else to retrieve the vehicle and / or its contents, a legible copy of the registered owners drivers license with a hand written note by the owner designating the person to retrieve the vehicle and that persons drivers license number must be obtained. This note must be signed by the person who’s name appears on the registration and the registrants drivers license. The signature on the license and the note MUST match.

• Vehicles that had the license plate removed by a law enforcement officer for failure to provide proof of insurance cannot be released without an authorization letter issued by the Department of Motor Vehicles. At the time of impound for no insurance, the driver would have been issued a Notice of Violation. This notice, along with proof of insurance and drivers license, must be taken to the Department of Motor Vehicles for the release letter and license plate to be obtained.

• *** A notary CANNOT do this. ***

• Required Documents for Vehicle Release:

1. Valid Registration

2. Valid Drivers License with name matching name on registration.

If license is not valid, then a licensed driver must accompany the registered owner to drive the vehicle from the storage facility.

3. Valid Proof of Insurance

4. When applicable - Release from the Department of Motor Vehicles

•  Payment – payment must be made at the time of vehicle release. Partial payments will not be accepted. We accept cash, credit, and debit cards. The Louisiana Public Service Commission allows for, and you will be charged, an after hours, weekend, and holiday gate fee. This fee applies whether you are retrieving the vehicle or vehicle contents only. Call 985-643-ASAP (2727) for current charges.

*** WE DO NOT ACCEPT CHECKS ***

* Please understand, WE DO NOT SET THE RATES! The rates for police impounds and accident tows requested by the police are tariffs set forth by the Louisiana Public Service Commission. Please do not ask for a change or harass our employees in an attempt to change the charges incurred. We have no control over this.

• Complaints may be addressed to:

The Louisiana Public Service Commission

Attn: Transportation Division

PO Box 91154

Baton Rouge, LA 70821-9154

Remember Louisiana…Move over for stopped emergency and service vehicles… IT’S THE LAW!!!